Customer Service

GODADDY SIDE Log in to GoDaddy and navigate to the Domain and click the 3 dot ellipse (…) > DNS Management Under the records section click ADD...

This page contains the Fedex shipping account codes for the various warehouses associated with One Live Media, if you are looking for warehouse lo...

BBB Complaint Processes Once your log in has been set up by the COO you will receive emails every time a message/complaint is filed in the BBB sit...

PayPal Dispute Processes- Sign in to PayPal using the log in credentials provided by your manager. Click the Resolution Center icon to view all ...

Stripe Dispute Processes Log in to Stripe with the log in credentials provided by your manager. Click the Payments tab under the transactions se...

Response for a Complete order:   Hello xxxxx,   Your order has been completed and shipped out of our warehouse on xx/xx/xxxx. The tracking informat...

INTO THE SUN  DropBox link not working   Hello xxxxxxx,   The link was taken down, because it allowed too much ability to copy and share the album ...

INTO THE SUN  DropBox link not working   Hello xxxxxxx,   The link was taken down, because it allowed too much ability to copy and share the album ...

This page consolidates the customer service responses for customers with generalized issues and/or problems.   If you are dealing with a customer w...

Response for Returning Merchandise:   Hello xxxxx,   To process your refund or clothing size exchange, a RMA (return merchandise authorization) num...

Jeff Gordon Waiting List   Hello xxxxxxxx,   Unfortunately, the Jeff Gordon VIP Meet and Greet packages are all completely sold out. However, there...

To issue a refund to a customer through Shopify follow the following steps: Log in to the backend of the shopify site (URL/admin). Get credential...