Stripe Dispute Process

Stripe Dispute Processes

1. Log in to Stripe with the log in credentials provided by your manager.
2. Click the Payments tab under the transactions section in the menu on the left.                                            
3. 
4. In the center of this page will be a box titled "Unresolved Disputes".
5. Click the View More Unresolved Disputes link at the bottom of that box.
6. You will be taken to the full list of Unresolved Disputes.
7. You can filter this list using the “Filters” button at the top left above the “Amount” row.
8. You can filter by:
   • Status:
     • Needs a response
     • Needs a response (warning) {meaning urgent}
     • Under Review
     • Under Review (warning)
     • Won
     • Lost
   • Reason:
     • Fraudulent
     • Unrecognized
     • Subscription cancelled
     • Product not received
     • Duplicate
     • Product unacceptable
     • Credit not processed {refund not processed}
     • General
   • Amount
   • Disputed Date

8. Once you have your desired filter click done and the page will filter.
9. Open the dispute by clicking the row of the dispute you wish to look into.
10. Click one of the two options provided:
    1. Respond to Dispute {Challenge the validity of the dispute by providing evidence
    2. Accept Dispute {essentially refunding the disputed amount, shown in the “Dispute Details” box.
11. Click Respond to Dispute if you need to respond to the dispute.
12. Click on the type of product that One Live Media provided the customer with:
    1. Physical Products
    2. Digital Products
    3. Offline Services
    4. Note:Orders can contain more than one product type. A customer who ordered a CD and a digital album, for example, will require fields to be filled out in both the physical products and the digital products sections.
13.  Fill as many fields as possible with the relevant information.
14. If the order your working on only has one type of product click Submit evidence now button.
15. If you have more than one product type:
16. Click the blue change button towards the top of the page.                                                                                          
17. 
18. Repeat steps 12 & 13.
19. Click Submit evidence now.