Store Specific Canned Responses

INTO THE SUN  DropBox link not working

 

Hello xxxxxxx,

 

The link was taken down, because it allowed too much ability to copy and share the album with those whom did not purchase the album. The file has been fixed, but most people have used up all the downloads. Our e-comm team is updating the limits, allowing for more downloads. Unfortunately as of now the download limit hasn't been updated yet. Once this is done, everyone who purchased these downloads that would not work will be emailed and prompted to download again.

 

DOWNLOAD LIMITS INCREASED

 

Hey xxxxxxx,

 

The download limits have been increased and the files have been fixed. Here is the link for your download. Please let me know if you have further issues.

 

Bassnectar - Lossless

 

Hello xxxxxxxx,

 

We have noticed a small number of the lossless downloads have had a little bit of trouble being extracted. If you are having trouble with the ZIP file, then we would suggest using a different ZIP program to extract the files. From what we have seen, the WinRAR program seems to be working to extract the files.

 

If you do not currently have this program, there is a free shareware version of WinRAR:

 

http://freedownloadwinrar.net/

 

We sincerely apologize for any inconvenience. If you have any further questions, please feel free to contact us.

 

Bassnectar - Lossless II

 

Hello xxxxxxxxxx,

 

If you still can not extracting the files using WinRAR, then our tech department suggested trying the following steps: (1) Open up WinRAR and navigate to the folder containing the Into The Sun LOSSLESS file. (2) Select this file and click Repair.

 

WinRAR should then rebuild the zip file creating a newly rebuilt Into The Sun LOSSLESS.zip file from which you should be able to extract the music files.

Bassnectar - Order Status After 5 Days (Not Shipped)

 

Hello xxxxxxxxx,

 

Due to the popularity of this bundle, the processing time for shipping out orders has been more than expected. Please bear with us as these orders should be shipped out very soon.

 

We apologize for any inconvenience. If you have any further questions, please feel free to contact us.