Return/Exchange Canned Responses

Response for Returning Merchandise:

 

Hello xxxxx,

 

To process your refund or clothing size exchange, a RMA (return merchandise authorization) number is not required. Please mail your merchandise to the following address:

 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

Please include a note with your merchandise specifying:

 

1) Your original order number

2) The nature of your return (requested refund or desired clothing size)

 

If you have any other questions, please feel free to contact us.

 

Exchanges Prefix I:

 

Hello xxxxx,

 

Due to inventory and accounting purposes we do not exchange items received for different items with different sku's. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item. We apologize for the inconvenience.

 

Exchanges Prefix II:

 

Hello xxxxx,

 

Due to high merchandise demand and varying stock levels, we are unable to offer exchanges at this time.  If you would like a new product, you may return the original item in accordance to the return guidelines to receive a refund for your original order and place a new order.

 

Ontario Address

 

ATTN: ONE LIVE MEDIA /Refund

1392 SARAH PL

UNIT B

ONTARIO, CA 91761

 

Dallas Address

 

ATTN: ONE LIVE MEDIA /Refund

445 South Royal Lane

STE 800

Coppell, TX  75019

 

Austin Address

 

ATTN: ONE LIVE MEDIA /Refund

3913 Todd Lane

Suite 201

Austin, TX 78744

 

Main Office

 

ONE LIVE MEDIA

210 Barton Springs Road

Suite 500

Austin, TX 78704

 

London (Cross Flight) Address

 

Crossflight Ltd

Units 1 & 3 Crown Road

Kings Norton

Birmingham

B30 3HY