Refunding Orders In Shopify

by ONELIVE Webmaster

To issue a refund to a customer through Shopify follow the following steps:

  1. Log in to the backend of the shopify site (URL/admin). Get credentials from IT.
  2. Click order in the left hand column.
  3. Enter the order number into the search bar.
  4. Note:Remember, if you're working in SP the order number will be called a reference number.
  5. Click the order number.
  6. Click the refund button.
  7. Adjust the numbers in the return field in order to reflect the amount of merchandise being refunded.If these items are still in stock
  8. Click the Restock X items field. In the even of an over sale (or if there is no stock for another reason) you will not need to click this box. 
  10. Adjust the quantity in the Total field to reflect amount of shipping refunded.
  11. Note:Shipping costs are only reimbursed in the event of a full refund.
  12. Click the send a notification email to the customer field.
  13. Input the reason for the refund in the reason for refund (optional) field.
  14. Click refund $XX.XX
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