TITAN Manual Orders

The Following steps will show you how to create a Manual Order for a customer. You may need to create a Manual Order for the following reasons.

• If the customers’ merchandise was lost in transit due to carrier error
• The customers’ merchandise was never shipped due to fulfillment error.

Looking at the home page in TITAN-

1. Hover over the Orders tab.
2. Click the Create New Order link in the menu.
3. Note:If you know that the customer has placed previous orders and their information is saved they should be saved in the system.
4. Click  Green button with the white dots in the center next to the email box to search for the customer.
5. Click Advanced Search Tab under the search box. You can search by Name, phone, zip, country etc. to narrow the search.
6. If the customers’ information is not saved in the system, simply fill in the billing and shipping information.
7. Confirm all the information is correct.
8. Click the Add Items link (next to the Order Items title in bold in the last box at the bottom of the page).
9. Type the name of the item you need to add to the order in the Search for field.
10. Click the Company drop down
11. Select the store that corresponds to the order/items.
12. Click Search.
13. Click the desired item you would like to add to the order.
14. If you need to upload more than one item click Add to Order and search for the other items you need to add (using steps 8-12).
15. Click Add to Order and Close Window.
16. Choose the desired shipping carrier and method in the Shipping Method box in the top right of the page.
17. If you do not need to collect any payment choose Cash as the payment method.
18. Note:Click on the 'No Payment' icon in the left hand menu if there is no payment associated with the order.
19. Change the Discount Total box to match the sub total of the order.
20. Click the Save Order button at the bottom of the page and the manual order will be created.