Orders

  • How to Create an RMA in TITAN

    All Returns and Exchanges will require an RMA. Using TITAN, please refer to the following instructions for issuing an RMA. Create RMA Login to T...
  • Fedex Shipping Account Codes

    This page contains the Fedex shipping account codes for the various warehouses associated with One Live Media, if you are looking for warehouse lo...
  • TITAN Manual Orders

    The Following steps will show you how to create a Manual Order for a customer. You may need to create a Manual Order for the following reasons. If...
  • Re-shipments

    Once you receive communication from a customer asking for a location on their order that would constitute a reshipment through Desk, LiveChat or on...
  • Refunds and Adjustments

    Once you receive communication from a customer asking for a refund through Desk, LiveChat or on a phone call, here is the process you need to refer...