Inform a customer a refund has been issued

In order to inform a customer they have been refunded you will need access to:

• Magento
• Stripe
• Desk
• Paypal

Follow these simple steps to inform a customer they have been refunded:

1. Locate the customer in Desk.
2. Note:If there is no pre-existing correspondence with the customer create a new email chain.
3. Copy the transaction receipt from payment system. Stripe:
4. 
5. Paypal:
6. 
7. Paste the receipt information into the add note field.
8. 
9. Locate the correct response for the order in the customer response template.
10. Copy the response.
11. Paste the response into the add note field.
12. Note:Customer and product names will be denoted with X's. Don't forget to fill these spaces with the items being refunded and the customers name wherever applicable. 
13. Click the update and resolve button.