Shopify Shipping & Returns Boilerplate
Listed below is the standard template for Shipping and Returns. The client will need to provide a contact email address for the purpose of Shipping Returns, and the template will need to be updated with the client information. A physical address will also need to be provided.
Request all Shipping Information from the client as well (for example, shipping provider, etc.)
Shipping
We offer shipping by various carriers based on your shipping destination, products and speed. Delivery times and conditions are provided by the carrier and we are not responsible for any delays or disruptions caused by the carrier.
Please inspect all items upon delivery. If your package is damaged, please let the carrier know at time of receipt. If the damage is discovered after receipt, please contact us at contact@emailaddress.com.
Orders placed before 3:00 pm ET will generally be shipped out the same day. We do not ship on weekends or holidays.
Once your order is sent to the carrier, you will receive a tracking reference number via email. The tracking number may be issued before tracking information is available.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 10 business days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@emailaddress.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@emailaddress.com and send your item to: 123 Address, City, State Zip code.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Returns
To return your product, you should mail your product to: 123 Address, City, State Zip code.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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<h2>Shipping</h2> <p>We offer shipping by various carriers based on your shipping destination, products and speed. Delivery times and conditions are provided by the carrier and we are not responsible for any delays or disruptions caused by the carrier.</p> <p>Please inspect all items upon delivery. If your package is damaged, please let the carrier know at time of receipt. If the damage is discovered after receipt, please contact us at <strong>contact@emailaddress.com</strong>.</p> <p>Orders placed before <strong>3:00 pm ET</strong> will generally be shipped out the same day. We do not ship on weekends or holidays.</p> <p>Once your order is sent to the carrier, you will receive a tracking reference number via email. The tracking number may be issued before tracking information is available.</p> <h2>Returns</h2> <p>Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.</p> <p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.</p> <p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.</p> <p>Additional non-returnable items:</p> <ul> <li><span style="line-height: 1.4;">Gift cards</span></li> <li><span style="line-height: 1.4;">Downloadable software products</span></li> <li><span style="line-height: 1.4;">Some health and personal care items</span></li> </ul> <p>To complete your return, we require a receipt or proof of purchase.</p> <p>Please do not send your purchase back to the manufacturer.</p> <p>There are certain situations where only partial refunds are granted (if applicable)</p> <ul> <li><span style="line-height: 1.4;">Book with obvious signs of use</span></li> <li><span style="line-height: 1.4;">CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened</span></li> <li><span style="line-height: 1.4;">Any item not in its original condition, is damaged or missing parts for reasons not due to our error</span></li> <li><span style="line-height: 1.4;">Any item that is returned more than 30 days after delivery</span></li> </ul> <h2>Refunds (if applicable)</h2> <p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.</p> <p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.</p> <h2>Late or missing refunds (if applicable)</h2> <p>If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.</p> <p>If you’ve done all of this and you still have not received your refund yet, please contact us at <strong>contact@emailaddress.com</strong>.</p> <h2>Sale items (if applicable)</h2> <p>Only regular priced items may be refunded, unfortunately sale items cannot be refunded.</p> <h2>Exchanges (if applicable)</h2> <p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <strong>contact@emailaddress.com</strong> and send your item to: <strong>123 Address, City, State Zip code</strong>.</p> <h2>Gifts</h2> <p>If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.</p> <p>If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.</p> <h2>Shipping Returns</h2> <p>To return your product, you should mail your product to: <strong>123 Address, City, State Zip code</strong>.</p> <p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.</p> <p>Depending on where you live, the time it may take for your exchanged product to reach you, may vary.</p> <p>If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.</p>
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SHIPPING We offer shipping by various carriers based on your shipping destination, products and speed. Delivery times and conditions are provided by the carrier and we are not responsible for any delays or disruptions caused by the carrier. Please inspect all items upon delivery. If your package is damaged, please let the carrier know at time of receipt. If the damage is discovered after receipt, please contact us at contact@emailaddress.com. Orders placed before 3:00 pm ET will generally be shipped out the same day. We do not ship on weekends or holidays. Once your order is sent to the carrier, you will receive a tracking reference number via email. The tracking number may be issued before tracking information is available. RETURNS Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LATE OR MISSING REFUNDS (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@emailaddress.com. SALE ITEMS (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. EXCHANGES (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@emailaddress.com and send your item to: 123 Address, City, State Zip code. GIFTS If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. SHIPPING RETURNS To return your product, you should mail your product to: 123 Address, City, State Zip code. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.