How to Create a Return Label in TITAN

After you Create an RMA in TITAN, you will need to generate a return shipping label and email it to the customer.

Configure Return Settings

1. Navigate to Settings Tab and open the Toolbox. Scroll down and select Return Settings. Fill in the return address that will display on the return label and select default Carriers and Shipping services. Do not put any spaces, parentheses, or dashes into the phone number. Doing so may cause errors. Please format the number as below. 

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3. Then, select ToolBox > Shipping API and verify that your API credentials are filled in for the default company you will be using for your RMA labels. 

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Generate a Return Label

1. Navigate to the Orders Tab and select Manage RMA above the Search Grid. 

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3. Or, Print a Label right after you create an RMA from Orders Page. 
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5. Verify the information that Generated, and change Shipping Carrier, Shipping Service, Weight if need be. 

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7. After you select Generate Label, email the RMA label to the customer or download the label to your local computer in PDF format and print it any time. 

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9. To Void the RMA Label, Select Manage Return Label in the above Link. 

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11. On the Manage Return Label select the label you want to Void and from the drop menu Select Void Label. 

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